Privacy Policy

RocketDoc collects information about you when you use our mobile application, websites, and and services (collectively, the “Services”) and through other interactions and communications you have with us. This Privacy Statement applies to information collected and used by RocketDoc.

Scope and Application

This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or Services to request medical consultation, medical care, or other on-demand services (“Users”).

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request services or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, encounter notes, and other information you choose to provide.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect information about you in the following general categories:

  • Location Information: When you use the Services for medical consultation or coordination of care, we collect precise location data if you permit the RocketDoc app to access location services through the permission system used by your mobile operating system; we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
  • Transaction Information: We collect transaction details related to your use of our Services, including the service requested, date and time the service was provided, amount charged, and other related transaction details.
  • Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
  • Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
  • Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

Information We Collect From Other Sources

We may also receive information from other sources and combine that with information we collect through our Services. For example:

  • If you choose to link, create, or log in to your RocketDoc account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

Use of Information

We may use the information we collect about you to:

  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, develop new features, provide customer support, develop safety features, authenticate users, and send product updates and administrative messages;
  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;

We will take appropriate measures to protect your personal information in accordance with this Statement.

Your Choices

Account Information

You may correct your account information at any time by logging into your online or in- app account.

Access Rights

RocketDoc will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.